Setup Tab
How to update the Billing Inquiries Phone Number
How do we update the billing inquires phone number? Please follow these steps: Log in to Provider Suite>Settings Tab>Locate the field: Billing Inquiries Phone #>Change the Number>Click the Update button. NOTE: You must be an "Account Manager" user ...
How to Update Provider Phone Number
How do I update a Providers phone number in ProviderSuite? Please follow these steps to update: Login to ProviderSuite> Go to the Settings Tab> Click on the Sub Tab "Providers" > Select the provider from the drop down menu that needs editing > Click ...
How to CC an Account Primary Contact on ERA Notification Emails?
Review the following Account settings and update to Yes for an Account Primary Contact to receive a CC for the ERA Notifications email. Go to the Settings Tab Account Copy System Alert Emails to Primary Contact? Change the "per User Account Settings ...
How to copy an existing Facility Profile and update the POS Code
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Settings tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. Settings > ...
ProviderSuite Statements Settings
ProviderSuite > Settings > Statements When claims are released, our statement engine runs to set up the account according to the set of account rules. Similarly, when payments are processed, this same engine gives the account another work-over to ...
How to update Core Account Address Information
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Settings tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. Log into ...
How to Add a Forced Exception
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. To add a Forced ...
How to create an Encounter template
We take the image that you provide and use that when ProviderSuite prints Encounter Forms. ProviderSuite then adds the Patient Name, demographics, Provider, and relevant appointment data on top of the image as it is printed. Please find the sample ...
Ho to Update the Anesthesia Conversion Factor
How Can I Update the Anesthesia Conversion Factor: SettingsTab> CPT Codes> Anesthesia Conversion Factor: > Enter the factor and then click the Update button to save What does the Anesthesia Conversion Factor do? The system takes the total of the ...
How to set the default ICD Code Set
Users with access to the Account Setup screens can set an ICD Default in ProviderSuiteWebApp > Settins > Account > ICD Default with the options of Neither, ICD-10 or ICD-9. The initial setting is ICD-9. Claim Entry Screen The ICD Codes Option on ...
How to Add a Forced Exception
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. To add a Forced ...
Popular Articles
EDI Rejection: Medicare only accepts claim frequency code of 1
Medicare does not accept claims marked as corrected or voided. If you have claim rejections for "Medicare only accepts claim frequency code of 1", you will need to re-release the claim and select New, not Corrected or Voided. New should be selected ...
Strategic enrollment manager (STEM) manual and FAQs
Strategic Enrollment Manager (STEM) is a portal within Madaket Health, an enrollment partner of TriZetto Provider Solutions. This portal allows you to: Enter your administrative, practice, provider and payer information for enrollments. View ...
UB-04 facility billing Bill Type - why does it end with 7, instead of 1?
The Bill type is officially a four-digit field, but historically users have known it as a three-digit field, hence the usage of the bill type '711'. If however you print a UB-04 for a claim with a 711 bill type (a new claim), you will see it prints ...
Posting an Unprocessed ERA
Here are the steps to Manually post an Unprocessed ERA. Watch our Training Video. From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Double Click on the Aetna ERA If the ERA does not need to be posted as it is a ...
Run an ERA Analysis report
Below are the steps to identify payers you are sending claims to, but not receiving remits from. In ProviderSuite, access the EDI portal under the Billing Tab Hover over the "Manage Payments" tab and select "Run ERA analysis". By default, the claim ...