How to Add a Forced Exception

Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. 

To add a Forced Exception.

• Click on the Settings tab
• Click "Forced Exceptions" on the light blue line
• Choose the provider you need to make the change for from the drop-down box 
• Choose the facility you want this exception to occur for (if more then one you need to enter another exception)
• Leave the default as "All Types" for the Type of Service
• Use the date range if this needs one, if not leave blank and it will not end unless you come back to make changes.
• In the next dropbox click on "Payer ID" and under that enter the payer ID you are making this exception for.
• Click the Add New Button
• Now click on the little triangle to the right of the Exception you just added, this will open up another box down below.
• Click the Edit Exception button
• Find the box to check that applies to your needs
• After you have entered needed info click on Add Exception
• Click the Update Exception button

• Related Articles

• Group NPI and 33B Forced Exceptions

  Here is the logic around these fields:  Group Taxonomy code for Box 33B in below case is being picked from Settings > Account  > Group Taxonomy code in paper claim  1. If Group Taxonomy code is blank in Forced exception, it goes to next level and ...

• Forced Exception by Provider or Facility for Paper Claims Only Video

  Forced Exception by Provider or Facility 

• How to Add a Forced Exception

  Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions.  To add a Forced ...

• Add New Provider to Account

  Please see the attached User Guide for Provider Setup instructions.

• Delete a Forced Exception

  NOTE: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. To delete a Forced ...