Statements
Adding Providers and Provider PIN#'s
Adding Providers and Provider PIN#'s
Users - Adding Users and Managing User Access
Users - Adding Users and Managing User Access
ProviderSuite Password Policies
All ProviderSuite password settings are stored in the table PA_Settings of the PAAdmin DB. This table has the followings fields: Password_Length contains the minimum number of characters in the password. Password_Update_Freq contains the number of ...
Scanner Instructions-Customer
Attached are the instructions for adding a Twain Compatible scanner for use with ProviderSuite. This is an optional plug and play feature of the product and will only work if the scanner is twain compatible. PracticeAdmin is not responsible for ...
ProviderSuite Setup Users
Please see the attached document that outlines user access levels in ProviderSuite.
How to turn off Pre-collection Letters
Please use these steps if you do not want the patient to receive pre-collection letters. Go to Setting > Statements In the Past-Due & Precollection Accounts section, uncheck "Switch Past-Due accounts to Pre-Collection letters automatically?" ...
Steps to Reset a User Password
Here are the steps to Reset a User password. Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with ...
Statement Dunning Messages
Dunning messages are optional printed messages that can be included on ProviderSuite statements to remind customers of delinquent payments. To add or edit dunning messages: Go to Settings > Statements Scroll down to the Dunning Messages section You ...
How to update 1500 Claim form Box 32 with the Service Facility NPI
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. Below we have ...
How to Update a Provider to be linked to facilities
Please follow these steps to resolve. Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account ...
Setting a Default Facility
In order to pull the Charge Master report with the CPT details a default facility must be selected. Here are the steps to add a default facility. Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have ...
Reset Password
Received a Call , User is a Practice administrator, password reset. Problem resolved.
Remove User Account
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. Go to The ...
Provider PIN Updates
Here are the steps to update the provider PIN. Go to the Setup Tab Click on Providers Select the provider from the dropdown box that you need to update this info for Click the Edit Provider Info button Scroll down to the page, just under the "Save ...
Must Be Account Manager
NOTE: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions.
Medicare Fee Schedule Updates
We update the system with a "Generic" fee schedule distributed by the Federal Government. Here is the link we used to get our file. https://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/PhysicianFeeSched/PFS-National-Payment-Amount-File.html ...
Link existing User Account to ProviderSuite Account
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. Go to the Setting ...
How to set User Account for ERAs and Batches
Here are the steps to set the User Account for ERAs and Batches: 1. Login to ProviderSuite. 2. Select the desired account from the Account drop-down list. 3. On the Billing tab, click the EDI Payments link. 4. In the User for Payments drop-down list, ...
How to Add a Collection Agency
NOTE: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. Go To Settings ...
Popular Articles
EDI Rejection: Medicare only accepts claim frequency code of 1
Medicare does not accept claims marked as corrected or voided. If you have claim rejections for "Medicare only accepts claim frequency code of 1", you will need to re-release the claim and select New, not Corrected or Voided. New should be selected ...
Strategic enrollment manager (STEM) manual and FAQs
Strategic Enrollment Manager (STEM) is a portal within Madaket Health, an enrollment partner of TriZetto Provider Solutions. This portal allows you to: Enter your administrative, practice, provider and payer information for enrollments. View ...
UB-04 facility billing Bill Type - why does it end with 7, instead of 1?
The Bill type is officially a four-digit field, but historically users have known it as a three-digit field, hence the usage of the bill type '711'. If however you print a UB-04 for a claim with a 711 bill type (a new claim), you will see it prints ...
Posting an Unprocessed ERA
Here are the steps to Manually post an Unprocessed ERA. Watch our Training Video. From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Double Click on the Aetna ERA If the ERA does not need to be posted as it is a ...
Run an ERA Analysis report
Below are the steps to identify payers you are sending claims to, but not receiving remits from. In ProviderSuite, access the EDI portal under the Billing Tab Hover over the "Manage Payments" tab and select "Run ERA analysis". By default, the claim ...