Statement Dunning Messages

Statement Dunning Messages

Dunning messages are optional printed messages that can be included on ProviderSuite statements to remind customers of delinquent payments.

To add or edit dunning messages:
  1. Go to Settings > Statements
  2. Scroll down to the Dunning Messages section
  3. You can delete existing and then add or just select the age of account and enter your text in the white box to the right.
  4. After entering text, click the "Add" action link to complete.
Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. Laws regulate the form that dunning can take. It is generally unlawful to harass or threaten consumers. It is acceptable to issue firm reminders and to take all allowable collection options. The word dunning stems from the 17th century English verb dun, meaning to demand payment of a debt.