PracticeAdmin Invoices and Payments FAQ
Our accounting team has prepared the following answers to frequently asked questions about our invoicing and payment policies.
Q. When are invoices issued?
A. Invoices for monthly recurring fees (software subscription fees, statement printing fees, eligibility verification fees, etc.) are issued on or about the first business day of each month. Invoices for one-time fees (provider enrollments, custom reports, data imports, etc.) are sent throughout the month as orders are signed.
Q. Who receives the invoice?
A. Invoices are sent by email to the billing contact(s) we have on file for your company. If you need to update your contact information, please send an email to email@example.com
Q. How do I pay an invoice?
A. All invoices are due on receipt. Through our automatic payment program, we will charge your bank account or credit card on or about the fifth day of each month for your monthly recurring fee invoice. Invoices for one-time fees (provider enrollments, custom reports, data imports, etc.) that are sent throughout the month as orders are signed are charged on the same day they're issued.
Q. What happens if my auto payment doesn't work?
A. If we are unable to process a transaction after two attempts using the information on file (expired credit card, new bank account, etc.), we will contact you to get updated account information. If we are unable to get in contact with you, your account will be suspended until we can get a new automatic payment program enrollment form completed. Accounts with invoices unpaid after 60 days will be deactivated and sent to our collections agency.
Q. What happens if I don't pay an invoice?
- Invoices unpaid after 30 days are subject to a recurring monthly late fee equal to $25.00 plus 5.0% of the overdue amount.
- Accounts with invoices unpaid after 45 days will be suspended. Once suspended, account reactivation requires payment of a $25 reactivation fee, payment of all open invoices, and enrollment in the automatic payment program for all future invoices.
- Accounts with invoices unpaid after 60 days will be deactivated and sent to our collections agency.
Q. Who can I ask if I have questions about an invoice?
A. The PracticeAdmin accounting team is available to answer questions regarding invoices. They can be reached at firstname.lastname@example.org
, option 6. If you call and no one is available, please do leave a voicemail.
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