Knowledge Base Knowledge Base Getting Started Support

            Product Support Guidelines

            The PracticeAdmin Support Portal is the best way to alert the PracticeAdmin Support Team of a problem. For non-critical issues, our target is to respond within four hours.


            You can open a new ticket and view the status of all your tickets using our online support portal at https://support.practiceadmin.com. When creating a ticket, you can direct it to one of four departments:


            • Product Support

            • EDI Support

            • Provider Enrollment

            • Training


            If you would like to see tickets opened by others in your organization, you can do that with the new support software. Just open a ticket with the Product Support team requesting "Organization Manager" access to support tickets.


            You should ensure that your portal profile includes the best phone number for a return call and a current email address.


            When creating a ticket, the more information that is conveyed, the more quickly we can get the right resource working on your issue.


            Every update to a ticket will be communicated automatically as new information is available. For the most current status, refer to the ticket.


            If you have any inquiries or further information to add to an existing issue, please use the REPLY option within the original ticket.


            User questions are to be addressed:


            “How do I…”

              • Check Knowledgebase in the Support Portal

              • Ask Super User at location or Billing Company

            “I can’t log in” because password requires reset or login information has been forgotten

              • Contact your system administrator

            “I can’t launch billing or get into the scheduler”

              • Create a web ticket - click on “Submit a Ticket” at support.practiceadmin.com

              • Chat with PracticeAdmin Support - click the “Live Support” button at support.practiceadmin.com

              • Call Support to create a phone ticket (844-269-4780)

            We always seek to prioritize software access issues. Whatever mechanism you use to contact us, please be clear if you cannot access Billing Manager/Schedule Manager etc. so we can place it at the very top of our queue.


            “I need additional training”

            To schedule a training session with the PracticeAdmin training department, please use our online training calendar reservation system located at:

            https://attendee.gototraining.com/2923d/catalog/4288312322618218752

            Private training is available for a fee. To see what slots are available, you can visit:

            https://attendee.gototraining.com/2923d/catalog/3920392642221126400


            Updated: 05 Sep 2017 10:42 AM
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