How to Search our Knowledgebase Articles in the Support Portal

Commonly asked questions and tasks are published in the Knowledgebase of the Support Portal. Users can access by clicking on the Help Tab:

Users can search content by Department or Popular Categories:

• Related Articles

• Product Support Guidelines

  The PracticeAdmin Support Portal is the best way to alert the PracticeAdmin Support Team of a problem. For non-critical issues, our target is to respond within four hours. You can open a new ticket and view the status of all your tickets using our ...

• EDI Portal Overview

  Search Claim History Lookup any patient, submission dates, or date of service to see if your claim has been accepted by the carrier or rejected and why. Many carriers will accept an acknowledgment of acceptance from claims status as proof of timely ...

• How to look Up a Payer ID number in the EDI Portal

  Here are the steps to research payer ID numbers and payer information: Go To the Claims Tab >  EDI Portal Click on the Resources Tab Select Payer list Now click the Blue link "Professional Payer" (for UB-04 claims, click Institutional Payers) For ...

• Tips for Online Support Portal

  How do I access the PracticeAdmin support portal? Using your browser to go to https://support.practiceadmin.com/support/ From within the ProviderSuite web site, you can click the Help tab. This will open https://support.practiceadmin.com/support/ in ...

• Unable to Print an EOB from the EDI Portal

  Unable to Print an EOB from the EDI Portal You can resolve this issue using one of the follow resolutions: 1. Begin Using Google Chrome as your default Web Browser. While we have optimized ProviderSuite for use with the Microsoft browsers, you can ...