How to contact the support department during the holidays

How to contact the support department during the holidays

On days when PracticeAdmin closes early, after hours support is available until 8 PM EST. When the company is closed for a holiday, the support department will be unavailable by phone or chat, but our ticketing system is available 24 hours a day and your ticket will be reviewed during our normal business hours. 

    • Related Articles

    • Product Support Guidelines

      The PracticeAdmin Support Portal is the best way to alert the PracticeAdmin Support Team of a problem. For non-critical issues, our target is to respond within four hours. You can open a new ticket and view the status of all your tickets using our ...

    • How to CC an Account Primary Contact on ERA Notification Emails?

      Review the following Account settings and update to Yes for an Account Primary Contact to receive a CC for the ERA Notifications email. Go to the Settings Tab Account Copy System Alert Emails to Primary Contact?  Change the "per User Account Settings ...

    • How to Search our Knowledgebase Articles in the Support Portal

      Commonly asked questions and tasks are published in the Knowledgebase of the Support Portal. Users can access by clicking on the Help Tab: Users can search content by Department or Popular Categories:

    • EDI Rejection: CONTACT PAYER

      This rejection is coming from the payer. Please contact the payer directly to find out why they are rejecting the claim. 

    • Tips for Online Support Portal

      How do I access the PracticeAdmin support portal? Using your browser to go to https://support.practiceadmin.com/support/ From within the ProviderSuite web site, you can click the Help tab. This will open https://support.practiceadmin.com/support/ in ...