General
PracticeAdmin Login Problems
If you or one of your staff are having issues logging into PracticeAdmin.com, please see the attached pdf with common issues when logging in and how to resolve them.
How do I remove or uninstall a Window's Update
We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so from the update history. To remove an update in Windows 10: Select the Start button, then select Settings > Update & ...
What Operating System (OS) am I using?
What's an OS? OS is an abbreviation for the word Operating System. An Operating System is the software that tells a computer how to operate. It controls hardware, executes programs, manages tasks and resources, and provides the user with an interface ...
How to confirm your version of Microsoft .NET Framework
Click in the search box on the Start bar Type "cmd" and press Enter A Command Prompt window will open Enter the following string at the > prompt and press Enter: reg query "HKLM\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4" /s If .NET Framework ...
How to confirm your version of Microsoft Windows 10
Click in the search box on the Start bar Type "winver" and press Enter An About Windows dialog box will appear. The version number will be listed in the middle of the text. Click the "x" in the upper-right corner to close the dialog box.
Reset Chrome settings to default
You can restore your browser settings in Chrome at any time. You might need to do this if apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won't be cleared or changed. On your computer, ...
How to Create a Support Ticket and Contact Support
Please utilize the support email address, support@padmin.zohosupport.com, for any questions or concerns. To reply to current tickets, click the green View Ticket button at the bottom of this email. Example: You can also access our Support Portal to ...
Popular Articles
EDI Rejection: Medicare only accepts claim frequency code of 1
Medicare does not accept claims marked as corrected or voided. If you have claim rejections for "Medicare only accepts claim frequency code of 1", you will need to re-release the claim and select New, not Corrected or Voided. New should be selected ...
Strategic enrollment manager (STEM) manual and FAQs
Strategic Enrollment Manager (STEM) is a portal within Madaket Health, an enrollment partner of TriZetto Provider Solutions. This portal allows you to: Enter your administrative, practice, provider and payer information for enrollments. View ...
UB-04 facility billing Bill Type - why does it end with 7, instead of 1?
The Bill type is officially a four-digit field, but historically users have known it as a three-digit field, hence the usage of the bill type '711'. If however you print a UB-04 for a claim with a 711 bill type (a new claim), you will see it prints ...
Posting an Unprocessed ERA
Here are the steps to Manually post an Unprocessed ERA. Watch our Training Video. From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Double Click on the Aetna ERA If the ERA does not need to be posted as it is a ...
Run an ERA Analysis report
Below are the steps to identify payers you are sending claims to, but not receiving remits from. In ProviderSuite, access the EDI portal under the Billing Tab Hover over the "Manage Payments" tab and select "Run ERA analysis". By default, the claim ...