Unable to Launch Billing Issue
If your question
concerns an issue launching the Billing or Scheduling applets, please collect
the version of Microsoft Windows you are using as we will need this information
to assist you.
Please review and complete any steps below that you have not already attempted.
As of December 2024, all Practice Admin applications will not work on
Google Chrome due to Click Once Support being discontinued. Going forward
please use Microsoft Edge.
Microsoft Edge:
Step 1 – Clearing Web Cache
In Microsoft Edge
Open Microsoft Edge. Launch the browser from
your desktop or taskbar.
Click the Three Dots (⋯). Located in
the top-right corner of the browser window. This opens the menu.
Go to Settings. Scroll down and click
“Settings” from the dropdown menu.
Choose “Privacy, Search, and Services”. It’s
usually on the left sidebar.
Scroll to “Clear browsing data”. Under the
“Clear browsing data” section, click “Choose what to clear”.
Select Time Range. Choose all time from the
dropdown.
Check “Cached images and files”. You can also
check other items like cookies or history if you want to clear more.
Click “Clear now”. This will remove the cached
files from your browser.
Close out all Microsoft Edge tabs. Try to
launch Practice Admin again.
Step 2 - Remove and Re-install Billing
Application
Login to the ProviderSuite Web application.
On the Home tab, in the Useful Links section, there is a link to "Launch Support Tool"
Please click this link. If Windows
prompts you to run or install the support application. Please approve this.
A
new screen will appear labeled
PracticeAdmin Support Tool.
On the "Maintenance" tab, press the "Clear PA Billing Manager
Cache" button.
Once it is complete, a pop-up note
will appear that says Cache Cleared Successful. Click OK to close. Next, press the "Uninstall PA Billing
Manager" button.
A pop-up screen will appear with
the options to Restore or Remove the billing application. Select Remove and click OK.
When the Restore/Remove screen
disappears, the Billing application has been removed. Close the Support Tool screen by clicking the X in the top right
corner.
Step 3 – Removing
Billing Application from Control Panel
Click the Windows icon on the bottom
left corner or in the bottom middle of the screen.
Type in “Control Pannel” and launch
the application.
On the top right there is a search
bar, type in “Programs and Features”. Click on the result that pops up.
A new screen
will appear labeled
“Uninstall or change a program”
Scroll down the list until you see applications
that were published by “PracticeAdmin, LLC”.
Right click on one of these Practice
Admin applications and click “Uninstall/Change”.
A pop-up screen will appear with the
options to “Remove the application from this computer”. Click ok and wait for
that to finish uninstalling.
Repeat this steep for all applications
that were published by “PracticeAdmin, LLC”. Close the control panel and try to launch the Billing
application again.
If Windows prompts you to run or
install the support application. Please approve this.