Product Support
How to Manage a Duplicate ERA
Duplicate ERAs It appears these ERAs are duplicates of previously posted EOBs. You can delete these batches following these steps: From the Today Screen go to Payments/ Payment Application Click on Batch/ ERAs/ Posted Pending Review/ Refresh ERA List ...
Rejection: Billing Provider Last of Organization Name is required. 2010AA.NM103
Issue: Claim has rejection message Billing Provider Last or Organization Name is required. 2010AA.NM103 Billing Provider Contact Name is required. 2010AA.PER02. Solution: This rejection is happening because on the Setup-General screen Use Tax ID from ...
What does the denial MA04 mean for Secondary Medicare Claims?
MA04 means that the claim was submitted with an invalid Medicare Secondary Payer (MSP) code or an MSP code was not included. When this happens, check to ensure the information is correct in loop 2320 for an electronic claim or attach the summary ...
Medicare: New Regulation May Impact Eligibility Verification
Medicare: New Regulation May Impact Eligibility Verification A new CMS regulation effective April 1, 2019, will require Medicare Part A providers checking beneficiary eligibility to have a registered a valid National Provider Identifier (NPI) in the ...
Payer Rejection BILLING NPI SUBMITTER ID COMBO NOT ON FILE FOR BL OR HM
Should you see this rejection from the payer: BILLING NPI SUBMITTER ID COMBO NOT ON FILE FOR BL OR HM This is the payer's way of indicating that these claims need to be dropped to paper mail. The payer is requiring mailed medical attachments along ...
Search EDI Portal Insurance Payments (Remittances) by Check Number
Go To the Claims Tab Click on EDI Portal Click on the Manage Payments Tab Select View Insurance Payments (Remittances) Search by Advanced Search (in the dropdown menu) Enter the Check # in the Check Number Field Click the Search button at the bottom ...
Update User Security Level
Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Settings tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. Login to ...