How to Manage a Duplicate ERA

How to Manage a Duplicate ERA

Duplicate ERAs
It appears these ERAs are duplicates of previously posted EOBs. You can delete these batches following these steps:

  1. From the Today Screen go to Payments/ Payment Application
  2. Click on Batch/ ERAs/ Posted Pending Review/ Refresh ERA List button
  3. Select one of the pink batches and double click to open
  4. Once you determine it is a duplicate, you can click the (X) delete button
  5. Answer Yes to move the batch to Unprocessed
  6. Next, click on Batch in upper left corner and then select ERAs
  7. Select Unprocessed ERAs and click the Refresh ERA List button
  8. Check the box to the left of the deleted batch and then click the button "Do not post from ERA"

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