Viewing EDI Rejection Message

Viewing EDI Rejection Message

How to view an EDI Rejection:

From the Today screen in PA Billing
Double-click on the bucket "EDI Rejections" -- a list will appear on the right of the screen
Double-click on a patient in the list, this will load the claim into the "Claims General, detail & final" tabs
The rejection message is now visible in the upper right corner of the claim general tab

    • Related Articles

    • EDI Portal Rejection Messages

      You can find this information by following these steps: ProviderSuite Billing Tab EDI Portal  Manage Claims tab Search Claim History Enter patient info and click create report click on the Date of Service with the rejection message When the new page ...
    • Update EDI Rejection Status

      If a claim does not belong in EDI rejections you can manually update the status following these steps: From the Today screen, double click the EDI rejection bucket From the list on the right, double click the patient and DOS you want to update From ...
    • EDI Rejection: CONTACT PAYER

      This rejection is coming from the payer. Please contact the payer directly to find out why they are rejecting the claim. 
    • EDI Rejection: Element LIN02

      We have been notified that our clearinghouse partner has resolved this rejections "A data element with 'Mandatory' status is missing. Element LIN02 (Product/Service ID Qualifier) is missing" and is now allowing submission of Group taxonomy codes. ...
    • EDI Rejection: Same Day Duplicate

      If you received an EDI Rejection that states "Claim Rejected as a Same day Duplicate" you can removed the claim from the rejection bucket by following the steps listed below.    Steps to remove a claim that does not belong in EDI rejections:   1. ...