Unprocessed ERA - Reprocessing

Unprocessed ERA - Reprocessing

If the following steps do not update the ERA into Posted pending review, you will need to post the ERA manually.

1. From the Payments Tab
2. Click on EDI Payments
3. Select Unprocessed ERA's from the dropdown menu
4. Click the View button
5. Go to the last page of Unprocessed ERA's
6. Click the View ERA Details link and compare the patient name (spelling) and HIC number in the patient's account (Patient Info in BM). Update BM to reflect the payer's spelling and member ID.
7. Click the Reprocess button to the right of the ERA
8. Check the ERA's the next day and post as needed

Watch our Training Video. 
NOTE: If the ERAs do not reprocess, please verify it is not due to the reasons listed below. Verify the information below by clicking ERA Detail under Payments > EDI Payments > Unprocessed ERAs.

1. No Patient Name, Claim ID number or Acct # (should be posted manually)
2. Refund (should be posted manually)
3. Bonus Check (should be posted manually)
4. Incorrect patient name, incorrect HIC (insurance id number), make corrections to patient account according to ERA, save, and reprocess.
5. If the information above is correct, review the remit remark codes and followup accordingly.

If manual processing of an ERA is required, follow the steps in the link below.



    • Related Articles

    • Posting an Unprocessed ERA

      Here are the steps to Manually post an Unprocessed ERA. Watch our Training Video. From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Double Click on the Aetna ERA If the ERA does not need to be posted as it is a ...

    • User Guide - Billing Manager - ERA Posting

      ERA Details ERA Lookup Practice managers and administrators can access ERAs' functionality from the main menu of Batch under Payment Application. To Access ERA Lookup On the Accounting menu, click Payment Application as shown in the following figure. ...

    • Unprocessed ERAs (Print and Do not post from ERA)

      Please use the following steps for Unprocessed ERAs:   Login to PracticeAdmin Select the “Billing” tab Select “Launch Billing” to load Billing Manager Click on “ Practice Management” Click on “Payment Application” Click on “Batch” then select “Eras” ...

    • Unprocessed ERA Print & Delete

      Please use the following steps for Unprocessed ERAs: Click on Billing Manager ~ Accounting ~ Payment Application Click on Batch ~ ERAs In the ERA Lookup box, click on Unprocessed ERAs and then click on the Refresh ERA List Double click on the first ...

    • Unassigned Payments User

      Please follow these steps to Assign a User for payments and Reprocess your ERAs for posting. Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Settings tab in the ProviderSuite, please ...