Payment Processing Error - When claim process error has been removed

Payment Processing Error - When claim process error has been removed

Please follow these steps to resave the payment for patient now that the claim is not in processing errors.

Go To Claim# 
Go to the Claim Transaction Detail screen
Click on the Payment transaction
Now click the "Go To Payment" button in the top right corner
Once the batch has opened click the Edit button and then Save.

The payment should now post and the processing error will be removed.
    • Related Articles

    • Billing Applet Claim Bucket Definitions

      Introduction A description of each of our claim buckets and the claim types they contain More Information Bucket   Status   Description   For Follow-up                 Statements Not Going   Claims for accounts with statements on hold. Also includes ...
    • Today Screen Dashboard Claim Buckets

      Billing Manager Claim Buckets Status Bucket Description Identify/Correct/Rerelease       Claim Line Credit Balance Any claim with a credit balance on a line item. You can move credits to unapplied to move to another DOS or can be moved to an open ...
    • Resolve Batch/Payment Awaiting Processing Error

      How to find the awaiting processing batch: 1. From the claim transaction detail screen, click on the Transaction that is bold with Awaiting Processing Error(s) message 2. Click the "Go To Payment" button in the top right corner - this will take you ...
    • EDI Claim Error - Processing Errors

      Here are the steps to resolve. 1. Pull up claim id# in Claim - General 2. Go to the Claim-Details tab 3. Uncheck any red line items and then recheck, saying OK or yes to any pop-up boxes 4. Release the claim as New
    • Processing Error - Cannot Submit a claim

      Please follow these steps for claims that are in Processing Errors status and the Error reads-Cannot submit a claim detail that exists in an active claim final version. 1. Load the claim into Claim-General 2. Uncheck the box next to the red service ...