Knowledge Base Knowledge Base Billing Manager Payments

            Unprocessed ERA - Reprocessing

            If the following steps do not update the ERA into Posted pending review, you will need to post the ERA manually.

            1. From the Billing Tab
            2. Click on EDI Payments
            3. Select Unprocessed ERA's from the dropdown menu
            4. Click the View RAs button
            5. Go to the last page of Unprocessed ERA's
            6. Select a User for Payments name and click update
            7. Click the Reprocess button to the right of the ERA
            8. Check the ERA's the next day and post as needed

            NOTE: If the ERAs do not reprocess, please verify it is not due to one of the three reasons listed below. 

            1. No Patient Name or Acct # (should be posted manually)
            2. Refund (should be posted manually)
            3. Bonus Check (should be posted manually)

            Updated: 26 Jul 2017 09:34 AM
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