Please follow these steps to Assign a User for payments and Reprocess your ERAs for posting. Please note these actions need to be performed by an Account Manager:
Go to the Billing tab when you first log in. Click on the EDI Payments Option and select your User name from the "User for Payments" drop down box. Click the update button to the right of your name.
Now Select "Unprocessed ERA's" from the dropdown box below your name and click the View RA's button.Click each of the Reprocess buttons to the right of each ERA,this will send the ERA back out to be reprocessed and they will be available back in EDI Payments within 24-48 hours for posting.