Unassigned Payments User

Unassigned Payments User

Please follow these steps to Assign a User for payments and Reprocess your ERAs for posting.

Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Settings tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. 
  • Go to the Payments tab
  • Click on the EDI Payments screen
  • Select the desired User Name from the " Payments User" drop-down list
  • Click the Update button to the right of the User Name

Now Select "Unprocessed ERA's" from the drop-down list below the User Name and click the View button.
Click the Reprocess button to the right of each ERA

This will send the selected ERAs back into the processing queue. They will be available in EDI Payments within 48 hours for posting.

    • Related Articles

    • User Guide - Billing Manager - ERA Posting

      ERA Details ERA Lookup Practice managers and administrators can access ERAs' functionality from the main menu of Batch under Payment Application. To Access ERA Lookup On the Accounting menu, click Payment Application as shown in the following figure. ...
    • Unprocessed ERA - Reprocessing

      If the following steps do not update the ERA into Posted pending review, you will need to post the ERA manually. 1. From the Payments Tab 2. Click on EDI Payments 3. Select Unprocessed ERA's from the dropdown menu 4. Click the View button 5. Go to ...
    • Posting an Unprocessed ERA

      Here are the steps to Manually post an Unprocessed ERA. Watch our Training Video. From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Double Click on the Aetna ERA If the ERA does not need to be posted as it is a ...
    • EDI Portal Overview

      Search Claim History Lookup any patient, submission dates, or date of service to see if your claim has been accepted by the carrier or rejected and why. Many carriers will accept an acknowledgment of acceptance from claims status as proof of timely ...
    • Unassigned Users for Payments

      Please follow these steps to Assign a User for payments and Reprocess your ERAs for posting. Please note these actions need to be performed by an Account Manager: Go to the Billing tab when you first log in. Click on the EDI Payments Option and ...