Knowledge Base Knowledge Base Billing Manager Payments

            Unassigned User for Payments

            Please follow these steps to Assign a User for payments and Reprocess your ERAs for posting.

            Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions. 
            • Go to the Payments tab
            • Click on the EDI Payments option
            • Select the desired User Name from the "User for Payments" drop down box
            • Click the update button to the right of the User Name

            Now Select "Unprocessed ERA's" from the dropdown box below the User Name and click the View RA's button.
            Click each of the Reprocess buttons to the right of each ERA

            This will send the ERA back to out to be reprocessed and they will be available back in EDI Payments within 48 hours for posting.

            Updated: 26 Jul 2017 09:41 AM
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