Ticket Fields - Operating System
To help research issues related to accessing our software, including launching our Billing, Scheduling, and Receivables installed applets, we have a custom field on Product Support tickets in Zoho Desk.
The "Operating System" field is a list of the operating systems that we support and ones that we don't. As always, our list of minimum system requirements can be found at http://www.practiceadmin.com/products/system-requirements/
This field is optional when entering a ticket. (If we find that many tickets are helped by having this information, we will make it required.)
Support Team -- please note that collecting this information is required when:
- A customer contacts us by phone or chat to report problems accessing the software and we create the support ticket.
- When the Product Support Agent first responds to a Web ticket that mentions problems accessing the software.
- Before any ticket can be escalated to I.T. Support or Development, the Product Support Agent must complete this field.
How to determine Windows version:
- Click the Start button , enter "Computer" in the search box, right-click the result "Computer" or "This PC", and then click Properties.
- Look under Windows edition for the version of Windows on that computer.
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