Support for Microsoft Windows XP

            As of April 2014, PracticeAdmin no longer supports the Microsoft Windows XP operating system or the Microsoft Internet Explorer 7.0 (IE7) or 8.0 (IE8) browsers. This means that, for PracticeAdmin software releases after April 2014, some features may no longer work in IE7 and IE8 browsers. In addition, defects or performance issues that appear only when using Windows XP or IE7 and IE8 will not be investigated or fixed by PracticeAdmin. This applies to any future releases of our PracticeAdmin ProviderSuite, Receiveables Manager, GPS Document Manager, and PA Share products.

            Why did we end support for Windows XP and for IE7 and IE8?

            There are two primary reasons - age of the technology and security.

            • Windows XP was first released in August 2001. Microsoft has released four new operating systems since then (Windows Vista, Windows 7, Windows 8.1, Windows 10) and, most importantly, Microsoft no longer offers support for Windows XP after April 8, 2014.
            • IE7 was first released in 2006, and IE8 was released in 2009. These browsers do not support the advanced Internet applications you expect. In particular, neither browser supports HTML5. HTML5 is the new industry standard for web pages and provides a faster user experience. All new features of PracticeAdmin web applications will be built using HTML5
            • There have been multiple security vulnerabilities reported in these older browsers and in Windows XP. After April 2014, Microsoft will not be releasing security patches for Windows XP and already no longer provides updates for IE7 or IE8.

            How can I determine if I'm using Windows XP?

            Microsoft has provided a web site,, that determines your operating system version and offers suggestions on how to upgrade.

            If I'm using Windows XP, what should I do?

            You should upgrade to the appropriate Microsoft Windows operating system based on your computer hardware specifications and the recommendation of
            your I.T. adviser.

            If I'm using IE7 or IE8 on a newer version of Windows, what should I do?

            We recommend upgrading to IE11, which is available for free from Microsoft at their web site.

            What will happen if I take no action?

            While users may still be able to access ProviderSuite using IE7 and IE8 after the Spring 2014 release, some new and existing some features may no longer work using those browsers. In addition, defects or performance issues that appear only when using Windows XP or IE7 and IE8 will not be investigated or fixed by PracticeAdmin after this release.

            I'm already using Windows 7 or higher and IE11 or higher. Do I need to do anything?

            No - you're all set.

            Updated: 05 Sep 2017 10:50 AM
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