Submit a Ticket
Resolve Batch Awaiting Processing Error
How to find the awaiting processing batch:
1. From the claim transaction detail screen click on the Transaction that is bold with Awaiting Processing Error(s) message
2. Click the "Go To Payment" button in the top right corner - this will take you to the batch that is currently awaiting processing
3. Select "all" in the patient drop-box on upper right corner of page - below the payment drop box.
Make corrections if necessary to the batch and save - If, batch will not save click prior and make corrections if necessary to the prior batch and save.
Updated: 28 Jul 2017 11:49 AM
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