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            Remove and Re-install Billing Applet

            Remove and
            Re-install Billing Application
             



            1. Login to the PA Web application.



            2. On the right side of the screen, just above the Online Support
            button, there is a link to "Launch Support Tool"



            3. Please click this link. If Windows prompts you to run or install
            the support application. please approve this. 



            4. A new screen will appear labeled Support Tool.



            5. On the "Clear app and cache" tab, press the
            "Clear data cache" button.



            6. Once it is complete, a pop-up note will appear that says Cache
            Cleared Successful. Click OK to close.



            7. Next, press the "Clear ClickOnce app" button. 



            8. A pop-up screen will appear with the options to Restore or
            Remove the billing application. Select Remove and click OK. 



            9. When the Restore/Remove screen disappears, the billing
            application has been removed.



            10. Close the Support Tool screen by clicking the X in the top right
            corner.


            Updated: 30 Aug 2017 10:51 AM
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