Knowledge Base Knowledge Base How To Other

            Remove and Re-install Billing Applet

            Remove and
            Re-install Billing Application

            1. Login to the PA Web application.

            2. On the right side of the screen, just above the Online Support
            button, there is a link to "Launch Support Tool"

            3. Please click this link. If Windows prompts you to run or install
            the support application. please approve this. 

            4. A new screen will appear labeled Support Tool.

            5. On the "Clear app and cache" tab, press the
            "Clear data cache" button.

            6. Once it is complete, a pop-up note will appear that says Cache
            Cleared Successful. Click OK to close.

            7. Next, press the "Clear ClickOnce app" button. 

            8. A pop-up screen will appear with the options to Restore or
            Remove the billing application. Select Remove and click OK. 

            9. When the Restore/Remove screen disappears, the billing
            application has been removed.

            10. Close the Support Tool screen by clicking the X in the top right

            Updated: 30 Aug 2017 10:51 AM
            Help us to make this article better
            0 0