Knowledge Base Knowledge Base Billing Manager Payments

            Posting an Unprocessed ERA

            Here are the steps to Manually post an Unprocessed ERA.

            From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Double Click on the Aetna ERA 

            If the ERA does not need to be posted as it is a duplicate or was previously processed follow these steps: 

            From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Check the box to the left of the ERA>Click the Button "Do not post from ERA"

            If you do need to post manually follow these steps:

            From the Billing Manager > Payment Application > ERA's > Unprocessed> Refresh ERA List> Double Click on the Aetna ERA 

            1.Click the "post manually" button. 
            2.Click Yes or OK in the pop up box to create a new batch
            3.Post the desired transactions and close that window. 
            4.This will take you back to the ERA screen and you should be able to save once you have finished all of your postings. (click Post Manually as needed again if ERA has multiple claims)
            5.If by any chance once you post everything and your posted amount and your batch proof amount do not balance when the era is posted, Select the “edit” batch proof amount from the top Practice Management menu and change the amount. 
            6.Once the posted amount and the batch proof amount balance then you may release the batch as long as it states a status of “Posted Successfully”. 

            After you have saved the ERA follow these steps update the ERA our of the "Unprocessed" are:
            Click on Batch in top left corner> Era's> Unprocessed ERA's> Refresh Batch list > check the box to the left of the ERA and click the button  "Do not post from ERA"
            Updated: 08 Nov 2017 08:48 AM
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