Error: This insurance record can not be deleted

Error: This insurance record can not be deleted

You are receiving this error message because the system does not want you to remove an insurance plan from a patient's record when there are still open claims attached.

If you have added insurance plans in error and are receiving messages that you can't remove plans linked to unpaid claims, please take the following actions.
  1. Select the plan that you want to remove.
  2. Change the plan to the first plan in the list. To see the list of available plans make sure that you backspace out of the plan that is shown. 
  3. Click Update EXISTING insurance. You'll get a pop up about the effective dates, select NO.
  4. Select the plan that you just saved and select Remove. 
  5. Repeat steps as needed. 

    • Related Articles

    • Scheduling Applet error message for ReDoc WebPM

      As it says within the error message, this is an error from PracticeAdmin Scheduling Applet (the desktop app, not the Web App). The message occurs when PracticeAdmin Scheduling Applet loses its connection to our servers.  That can happen in two ...

    • Issue with Error Message in PA

      We have researched the issue and found that Billing errors were caused by missing transaction records which caused NULLs in the returned unapplied data. Entries were missing from transactions, transactions_archive, and transaction_detail tables. We ...

    • Remove Posting Error

      Part 1: How to find the posting error description 1. From the claim transaction detail screen click on the Transaction that is bold with Posting Errors. 2. Click the "Go To Payment" button in the top right corner. 3. Read the "Error Description" ...

    • Patient Insurance Eligibility Verification

      Real-time Verification In the Billing applet, Go to the Patients Select a Patient Go to the Insurance tab Click the Eligibility button or double-click the Insurance that you want to verify In the Scheduling applet   Make a new appointment or click on ...

    • Delete Duplicate Instances of Insurance Plans

      Identify and Remove Duplicate Insurance Plans   If duplicate instances of the same insurance have been created, follow the steps below to delete the instances with no patients, active claims, or employers currently assigned to the plan. Generate the ...