Knowledge Base Knowledge Base Billing Manager Patient Demographics

            Error-This insurance record can not be deleted

            You are receiving this error message because the system does not want you to remove an insurance plan from a patient's record where there are still open claims attached.
            If you have added insurance plans in error and are receiving messages that you can't remove plans linked to unpaid claims. 
            1) Select the plan that you want to remove.
            2) Change the plan to the first plan in the list. To see the list of available plans make sure that you backspace out of the plan that is shown. 
            3) Click Update EXISTING insurance. You'll get a pop up about the effective dates, select NO.
            4) Select the plan that you just saved and select Remove. 
            5) Repeat steps as needed. 
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