Data Export First Reply - File Download

            Your data export order has been processed and this support ticket created. All updates about the request will be attached to this ticket.

            Before we generate the data export file, please confirm that date you would like the file created. Are you ready to have us do so now or would you like us to wait until a specific future date?

            Once generated, the data export file will be attached to this ticket. The file will be password protected and the password will be provided in a subsequent reply.

            Please note that some email systems strip file attachments from these ticket replies. Files attached to ticket replies in our support system can also be retrieved by logging in to our support portal at, searching for this ticket, locating this reply, and clicking the link to download.
            Updated: 16 Aug 2017 10:43 AM
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