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How to fix Archive Data task failure
How to fix Archive Data task failure When the Archive Data task fails, the problem can usually be fixed following the steps below: First, identify the practice where the problematic claim belongs to. This way, you’ll be able to locate the ...
Generic Known Issue Response
Our technical team is working on this issue but we do not currently have an estimated time to resolve. Please check the System Messages on the ProviderSuite > Billing tab for the latest status and updates. Please reply to this ticket if you would ...
Creating Claim Files 101-AFC
CREATING CLAIM FILES 101 1. Once you have logged into PA, go to the Admin tab, you will be on the option for 837s. 2. Under "Create 837 Files" look for the EDI Services dropdown menu and choose the EDI Service you want to create a file for. The ...
Insurance Validation Ticket Response
We have validated your insurance request, please follow these steps to update your insurance list. 1. In Billing Manager, click Update Cache from the main menu 2. Click Insurances to update insurance list 3. The new plan will be listed in the ...
How are Eligibility Checks counted?
We track each eligibility check in our database and use that count to generate our monthly invoices. However, we exclude any checks where the response from the clearinghouse was one of the following: Request Cancelled Clearinghouse has returned ...