NOTE: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Setup tab in the ProviderSuite, please forward these instructions to another user with Account Manager permissions.
Go To Settings Tab
Click on Statements
Scroll to the very bottom of the page where it says Collection Agency
Click the blue link for Add New
Type in the box that opens up the Collection Agency’s Name
Click Add Collection Agency
The page will refresh the collection agencies name