System Issues
Windows 8 RT Surface
There are a few Windows Surface Tablets on the market and they have different operating systems. Surface and Surface 2 use Windows 8 RT but Surface Pro 2 uses Windows 8.1 Pro. PracticeAdmin ProviderSuite is only supported on the Surface Pro 2 with ...
Uninstall Billing Applet
There are two ways to remove the PracticeAdmin Billing Applet from your computer - using our Support Tool or by deleting the software directly from your hard drive. Option 1 - Using the Support Tool: 1. Login to the ProviderSuite Web application at ...
ProviderSuite System Requirements
The most current system requirements can be found at http://www.practiceadmin.com/our-solutions/technology/ The minimum system requirements to run PracticeAdmin software: Reliable, consistent business quality Internet service — minimum Internet ...
Resolution Settings (Zoom/Compatibility)
Please follow the steps listed below to resolve this resolution error message. Zoom Settings... 1. Click the Internet Explorer icon (must have a web page open) 3. Tap or click the Tools button , and then tap or click Zoom. 4. Select 100% ...
Remove and Re-install Scheduling Applet
Please use the following steps below if you are having issues with the PracticeAdmin Scheduling applet giving error messages or not performing optimally. ***NOTE*** These steps should be performed during a time period where you do not need to make ...
Remove and Re-install Billing Applet
Steps for Resolving Launch Billing Issues STEP 1 - Verify Settings 1. Confirm that any pop-up blockers are turned off or you have given permission to the PraticeAdmin ...
ProviderSuite Login page will not load - Confirm TLS settings
If you can't access the ProviderSuite login page, please confirm your browser's Transport Layer Security (TLS) settings. Open Microsoft Internet Explorer Click on Tools Select Internet options Click on the Advanced tab Scroll down to the Security ...
Process ERA Issue
It appears the ERAs did not complete loading into the system for posting. The ERA processing job did not create a batch number or assign them to a user. We are researching and working to resolve this as quickly as possible. We will provide more ...
Printing CMS 1500 Issue-DPI-Windows 10
If you are getting an error when trying to print CMS -1500 forms, first we must make sure your DPI is set to 100%. Please follow the steps below to reset your DPI, if needed. Search Windows for System Click on Display Make sure that under "Change ...
Printing CMS 1500 Issue-DPI
If you are getting an error when trying to print CMS -1500 forms, first we must make sure your DPI is set to 100%. Please follow the steps below to reset your DPI, if needed. From Desktop Right click on Desktop Click Screen Resolution Click blue ...
Performance 2 - System Slowness
Your report of general system slowness has been logged with the technical team When entering a ticket, we like as much information as possible about what part of the software you were in and what you were doing when you started to see the system ...
"Old" versus "New" Unapplied Method
With the release of ProviderSuite 8.0 in 2019, only the "New" Method will continue to be supported. All remaining accounts using the "Old" method will be migrated to the "New." Here are the key differences between the "Old" and "New" methods: ...
Microsoft Windows Update
How can I tell if my computer is up to date? Your computer is up to date when you've installed the latest updates for Windows and your programs. To check for Windows updates, follow these steps: 1.Open Windows Update by clicking the Start button. In ...
Installing PracticeAdmin Applets on a Macintosh
The only way to use Billing Manager, Schedule Manager, or Receivables Manager on an Apple Macintosh is if the Macintosh has one of our supported Microsoft Windows operating systems installed on it through a utility such as Boot Camp or Parallels ...
IE 11 Compatibility View Time Clock Error
Here are the steps to fix your display problems in Internet Explorer Sometimes web sites don't look like you expect them to–images might not appear, menus might be out of place, and text could be jumbled together. This might be caused by a ...
IE 11 Compatibility View Scheduler
Here are the steps to fix your display problems in Microsoft Internet Explorer Sometimes web sites don't look like you expect them to–images might not appear, menus might be out of place, and text could be jumbled together. This might be caused by ...
How to determine your version of Microsoft Windows
To research this ticket further, we need to know which version of Microsoft Windows you are using. Please reply back with the version name/number. How to determine Windows version for Microsoft Windows Vista, 7, 8, or 8.1: Click the Start button , ...
How to determine your version of Internet Explorer
To research this ticket further, we need to know which version of the Microsoft Internet Explorer browser you are using. Please reply back with the version name/number. How to determine the version for Microsoft Internet Explorer (version 9 or ...
How to Clear the Scheduling Applet Cache
1. Close any open instances of Scheduling on your computer. 2. Login to the ProviderSuite web site at https://login.practiceadmin.com 3. When on the Home tab, there is a blue link to "Launch Support Tool" click this link. If Windows prompts you to ...
How to Clear Billing Applet Cache
1. Close any open instances of Billing on your computer. 2. Login to the ProviderSuite web site at https://login.practiceadmin.com 3. When on the Home tab, there is a blue link to "Launch Support Tool" click this link. If Windows prompts you to run ...
Generic Known Issue Response
Our technical team is working on this issue but we do not currently have an estimated time to resolve. Please check the System Messages on the ProviderSuite > Billing tab for the latest status and updates. Please reply to this ticket if you would ...
Deleting Temp Files
1. From your internet Explorer page : Click on Tools and then click Internet Options. 2. From the General tab under Browsing History click the delete button. 3. Select Cookies and Temporary Internet files only and uncheck all other options. 4. Click ...
Claims Print Preview Error
If you are seeing an "Object Error" or an "Object Label Badly Formatted Error" message when Previewing Claims for printing, please follow these steps to resolve the issue. This error is caused by two fonts missing from your computer that are needed ...
AFC Failure Response
Not all released claims were included in the overnight processing job. Most of those claims have now been processed and sent to the clearinghouse. The rest will be sent tonight.
Password Requirements
PracticeAdmin Password Requirements The default setting for password updates will require a unique password be selected every 12 Weeks (84 days). PracticeAdmin will remember the last four passwords used by any user and require an original ...
How To Reset System Clock When User Can't Log In
If you get an "incorrect system clock" error at login, simply close the browser and click on the PC digital clock in the lower right corner, on the Start Bar. The system clock for date, time, and time zone is displayed. Go to the time zone tab and ...