Unable to Print an EOB from the EDI Portal

Unable to Print an EOB from the EDI Portal

Unable to Print an EOB from the EDI Portal
You can resolve this issue using one of the follow resolutions:


1. Begin Using Google Chrome as your default Web Browser. While we have optimized ProviderSuite for use with the Microsoft browsers, you can also use the Google Chrome browser. However, to access the Billing Manager and Schedule Manager applets, you will need to install a Chrome extension to add support for ClickOnce applets.

Please note that both the Billing Manager and the Schedule Manager applets will only run on the Microsoft Windows 7 Professional, Windows 8.1 Professional, or Windows 10 operating systems. They will not work on Macintosh OS X, Windows Mobile, Android, or iOS.

To add support for the ClickOnce applets to Chrome:
1. Open Google Chrome and go to Settings
2. Click the Extensions link on the left-side
3. Scroll to the bottom of the Extensions screen and click the "Get More Extensions" link
4. In the Chrome Web Store, search for "ClickOnce for Google Chrome" extension from Menarva LTD
5. Click the ADD TO CHROME button

Once the "ClickOnce for Google Chrome" extension has been installed and enabled (you may need to close and reopen Chrome), the Launch Billing and Scheduling links will be activated within the ProviderSuite web site.



     
Here are the steps to uninstall the Windows 7 update that is causing this printing issue. 

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so from the update history.

  1. To see update history in Windows 7:  
  2. Select the Start button  
    The Start button 
    , then select Control Panel > Programs, and then under Programs and Features, select View installed updates.
  3. Select the update you want to remove, then select Uninstall.

    • Related Articles

    • EDI Portal Overview

      Search Claim History Lookup any patient, submission dates, or date of service to see if your claim has been accepted by the carrier or rejected and why. Many carriers will accept an acknowledgment of acceptance from claims status as proof of timely ...
    • Print ERA from EDI Portal

      Below are the steps to review the ERAs in the EDI Portal and print as needed. 1. Login to ProvideSuite 2. From the Billing Tab  3. Click on EDI Portal 4 .Click the Manage Payments tab 5. Click View Insurance Payments 6. Change the date range as ...
    • Unable to Launch Billing Issue

      If your question concerns an issue launching the Billing or Scheduling applets, please collect the version of Microsoft Windows you are using as we will need this information to assist you. Please review and complete any steps below that you have not ...
    • EDI Portal Enrollment Status

      You can find this information by following these steps: Click on the Claims Tab Click on EDI Portal Hover over the "My Account" tab to the right of the page. Select "Manage Practices"  Click the " View Enrollment Status" tab to the left of the screen ...
    • Generic Known Issue Response

      Our technical team is working on this issue but we do not currently have an estimated time to resolve. Please check the System Messages on the ProviderSuite > Billing tab for the latest status and updates. Please reply to this ticket if you would ...