Unable to Launch Billing in Internet Explorer

Unable to Launch Billing in Internet Explorer

Please refer to the steps below using one of the preferred browsers:

Microsoft Edge:

The latest version of Microsoft Edge has a hidden option to enable ClickOnce applications.

 

To enable ClickOnce support in Edge Chromium:

 

Go to edge://flags/#edge-click-once (in the same field you normally enter a web site address)

Select Enable from the drop-down list.

Restart the browser and Launch Billing.

Please try this in your copy of Edge and let us know if that resolves the issue.


Google Chrome:

Please review and complete any steps below that you have not already attempted.

Step 1 - Add Chrome Extension

While we have optimized ProviderSuite for use with the Google Chrome browser, in order to launch the Billing and Scheduling applets, the following extension will need to be added to Google Chrome.

(Please note that both the Billing and the Scheduling applets will only run on the Windows 8.1 Professional or Microsoft Windows 10 operating systems. They will not work on Macintosh OS X, Windows Mobile, Android, or iOS. There is a separate ProviderSuite mobile app for Android and iOS where you can view your appointment schedule on the go.)

To add support for the ClickOnce applets to Google Chrome:
1. Open Google Chrome and go to Settings
2. Under the Appearance Sub Category Click on "Open Chrome Web Store"
3. Click in the "Search the Store" box at the top left and search for "ClickOnce"
4  Select the Windows Remix ClickOnce Helper for Google Chrome 
5. Click the ADD TO CHROME button

Once the "ClickOnce for Google Chrome" extension has been installed and enabled (you may need to close and reopen Chrome), the Launch Billing and Scheduling links will be activated within the ProviderSuite website.  Please attempt to Launch Billing once again. If the issue has not been resolved, please proceed to Step 2.

 Step 2 - Verify Settings 
  • Temporarily disable any anti-virus software
  • Review Google Chrome browser settings.
  • Confirm that any pop-up blockers are turned off or you have given permission to the PracticeAdmin applications to pop-up.
  • To review your Google Chrome security settings:
  • At the top right, click More More and thenSettings.
  • At the bottom, click Advanced.
  • Under "Privacy and security," click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.
  • Confirm the following sites are listed under "Allow".  If not, please add them to Allow.
  • Click the Play button at the end of the practice site address and scroll down to Pop-ups and Redirects.  Select "Allow" in the drop-down to the right.
  • Close the Settings tab in the Chrome browser to exit settings. 
  • Please attempt to Launch Billing once again. If the issue has not been resolved, please proceed to Step 3.

Step 3 - Remove and Re-install Billing Application 
  • Login to the ProviderSuite Web application.
  • On the right side of the Claims tab, in the Useful Links section, there is a link to "Launch Support Tool"
  • Please click this link. If Windows prompts you to run or install the support application. please approve this. 
  • A new screen will appear labeled PracticeAdmin Support Tool.
  • On the "Maintenance" tab, press the "Clear PA Billing Manager Cache" button.
  • Once it is complete, a pop-up note will appear that says Cache Cleared Successful. Click OK to close.
  • Next, press the "Uninstall PA Billing Manager" button. 
  • A pop-up screen will appear with the options to Restore or Remove the billing application. Select Remove and click OK. 
  • When the Restore/Remove screen disappears, the Billing application has been removed.
  • Close the Support Tool screen by clicking the X in the top right corner.
  • Please attempt to Launch Billing once again. If the issue has not been resolved, please contact support@padmin.zohosupport.com.



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