From the Claim Transaction Detail Screen for a specific Claim:
1. Click on the Red line with the Balance and the CPT Description
2. In the box that opens below use the drop down box next to Transactions and pick an adjustment that matches the event (Account Correction ~ Courtesy Write off) is a suggestion
3. Next to the white Amount box enter the dollar amount you want to write off
4. You can enter remarks as a reminder of this transactions reason
5. Click the Add to Preview button and see if the balance is correct
6. Click the Save/ Commit Preview once you agree with the balance
7. Click the Refresh Data and give the system a few minutes to post and update.