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Ticket Fields - Operating System
To help research issues related to accessing our software, including launching our Billing, Scheduling, and Receivables installed applets, we have a custom field on Product Support tickets in Zoho Desk. The "Operating System" field is a list of the ...
ProviderSuite System Requirements
The most current system requirements can be found at http://www.practiceadmin.com/our-solutions/technology/ The minimum system requirements to run PracticeAdmin software: Reliable, consistent business quality Internet service — minimum Internet ...
Performance 2 - System Slowness
Your report of general system slowness has been logged with the technical team When entering a ticket, we like as much information as possible about what part of the software you were in and what you were doing when you started to see the system ...
Deleting an Unapplied Payment System Error
Please follow these steps to remove a posting error for an Unapplied Payment 1) Go to the Claim transaction detail screen for claim# 2) Click on the bold transaction "Move Payment to Unapplied (Posting Errors) 3) Click the Go to Payment button in ...
How To Reset System Clock When User Can't Log In
If you get an "incorrect system clock" error at login, simply close the browser and click on the PC digital clock in the lower right corner, on the Start Bar. The system clock for date, time, and time zone is displayed. Go to the time zone tab and ...