Missing ERA: Portal + Download

Missing ERA: Portal + Download

If you have received a payment but the Electronic Remittance Advice (ERA) appears to be missing from ProviderSuite, the first step is to confirm that the payer has indeed generated an ERA and sent it to our clearinghouse partner.

1. Confirming if a payer has sent an ERA:
  A. Login into ProviderSuite.
  B. On the Main Billing tab, select the EDI Portal menu option.
  C. Under the Manage Payments tab, select the View Insurance Payments (Remittances) menu option.
  D. Search for the ERA by Check Date or use the Advanced Search tool for other options.
  E. Be sure to check the box labeled "Show Archived (Previously Downloaded) Remittances" to search for ERAs that may have already been sent to PracticeAdmin.

If you cannot locate the ERA through the search tool, it has not yet been received by the clearinghouse or PracticeAdmin. Please wait one or two days and search again.

If the ERA is listed and has no “Download Date” or a “Download Date” of less than two days in the past, it may be already be awaiting processing in the ProviderSuite system. ERAs received by PracticeAdmin are processed within 24 to 48 hours of download.

If the ERA has a “Download Date” older than one day but you do not see it in ProviderSuite, it may have failed during the download or a subsequent processing step.

2. Requesting an ERA to be downloaded into ProviderSuite again:
  A. In the list of ERAs, check the box for each ERA you want downloaded again.
  B. Click the green "Download Selected" button.*
  C. A screen showing "The remittances you have selected have been created." should appear 
  D. The ERAs will be automatically downloaded by PracticeAdmin. It is not necessary to click the link that says "click here to download existing remits".
  C. Wait 24 to 48 hours for the ERA to be downloaded and processed into ProviderSuite

If after 24 to 48 hours, the ERA still does not appear in ProviderSuite, there may be an issue with the ERA data. Please reply to this email to reopen your ticket. The PracticeAdmin support team will conduct additional research to determine the issue and next steps

*If there is no option to “Download Selected”, please reply to this email. Your EDI Portal account configuration may need to be updated to enable this feature.

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