Missing ERA: Download Only

Missing ERA: Download Only

If an Electronic Remittance Advice (ERA) is listed in the EDI Portal but appears to be missing from ProviderSuite, you can request that the ERA be downloaded in ProviderSuite again.

If the ERA is listed and has no “Download Date” or a “Download Date” of less than two days in the past, it may be already be awaiting processing in the PracticeAdmin system. ERAs received by PracticeAdmin are processed within 24 to 48 hours of download.

If the ERA has a “Download Date” older than two days but you do not see it in ProviderSuite, it may have failed during the download or a subsequent processing step.

1. Requesting an ERA to be downloaded into PracticeAdmin again:
  A. In the list of ERAs, check the box for each ERA you want downloaded again.
  B. Click the green "Download Selected" button.*
  C. A screen showing "The remittances you have selected have been created." should appear 
  D. The ERAs will be automatically downloaded by PracticeAdmin. It is not necessary to click the link that says "click here to download existing remits".
  C. Wait 24 to 48 hours for the ERA to be downloaded and processed into PracticeAdmin

If after 24 to 48 hours, the ERA still does not appear in ProviderSuite, there may be an issue with the ERA data. Please reply to this email to reopen your ticket. The PracticeAdmin support team will conduct additional research to determine the issue and next steps

*If there is no option to “Download Selected”, please reply to this email. Your EDI Portal account configuration may need to be updated to enable this feature.

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