How to Download a Missing Era

How to Download a Missing Era

How to Download a Missing Era:

  1. Login to PracticeAdmin

  2. Verify the Check no, Amount, Date and the Payer

  3. Confirm that the ERA is not present in ‘PracticeAdmin’.

  4. While in ‘PracticeAdmin’ Click on the Billing tab > Edi Portal> Manage Payments> Receive Remittance files> Search via Advanced search ( Search via Date or check no)

  5. Click on the check box by the desired Check and select the Action “Download Selected”. (If no download option is available please contact support)

Once Downloaded the Era will be available in ‘PracticeAdmin’ within 24 -48hours (next Business day)

If no Era is available, please open a ticket with Edi support for further troubleshooting

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