How to determine your version of Internet Explorer
To research this ticket further, we need to know which version of the Microsoft Internet Explorer browser you are using. Please reply back with the version name/number.
How to determine the version for Microsoft Internet Explorer (version 9 or higher):
1. Open Internet Explorer.
2. Press Alt+h on your keyboard (press the Alt key and the h key at the same time).
3. Select About Internet Explorer.
4. The version number will be show in the About Internet Explorer dialog box that appears.
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