To research this ticket further, we need to know which version of the Microsoft Internet Explorer browser you are using. Please reply back with the version name/number.

How to determine the version for Microsoft Internet Explorer (version 9 or higher):

1. Open Internet Explorer.

2. Press  Alt+h  on your keyboard (press the Alt key and the h key at the same time).

3. Select About Internet Explorer.

4. The version number will be show in the About Internet Explorer dialog box that appears.