1. Close any open instances of Billing on your computer.

2. Login to the ProviderSuite web site at https://login.practiceadmin.com

3. When on the Home tab, there is a blue link to "Launch Support Tool" click this link. If Windows prompts you to run or install the support application, please approve this. A new screen will appear with PracticeAdmin Support Tool.

4. On the Maintenance tab, click the "Clear PA Billing Manager Cache" button.

5. Once it is complete, a pop-up note will appear that says Cache Cleared Successful. Click OK to close.

6. Close the Support Tool screen by clicking the X in the top right corner.

7. Within the ProviderSuite Web application, click on the Claims tab and then click on Launch Billing.