Generic Known Issue Response

Generic Known Issue Response

Our technical team is working on this issue but we do not currently have an estimated time to resolve. Please check the System Messages on the ProviderSuite > Billing tab for the latest status and updates.

Please reply to this ticket if you would like us to call you once the issue is resolved.
    • Related Articles

    • Unable to Print an EOB from the EDI Portal

      Unable to Print an EOB from the EDI Portal You can resolve this issue using one of the follow resolutions: 1. Begin Using Google Chrome as your default Web Browser. While we have optimized ProviderSuite for use with the Microsoft browsers, you can ...
    • Unable to Launch Billing Issue

      If your question concerns an issue launching the Billing or Scheduling applets, please collect the version of Microsoft Windows you are using as we will need this information to assist you. Please review and complete any steps below that you have not ...
    • Speed Test

      During an unexpected performance issue, please follow the steps below to rule out any possible ISP issues.  Click on this link to access the Ookla Speed Test. Click "Go" to begin. Once completed, please take a snip/screenshot and attach it to the ...
    • PracticeAdmin Billing Manager Release Notes 7.5.2

               PracticeAdmin Billing Manager 7.5.2 Release Notes PracticeAdmin Billing Manager 7.5.2                   Release Date: 6/8/22; Version: 8.5.2.3 Table of Contents Contents 1.   Introduction. ...
    • Ticket Assigned - Internet Explorer Launch Billing/Launch Scheduling Issue

      Your ticket has been assigned to a product support agent. If your ticket concerns an issue launching the Billing or Scheduling applets, please collect the version of Microsoft Windows you are using as we will need this information to assist you. ...