ERA Error - No Error Description
Our development team is continuing to research this issue for future batches. You can use the steps listed below in the meantime to resolve the errors.
You can perform the following steps to reprocess batches and remove the error: ***note if you perform steps 1 thru 3 only the error status is removed.
1. Open the problematic batch in the ERA Look up window.
2. Click on the Edit button.
3. Click on the Hold button (the batch will be marked as Hold).
4. Review as usual for posting
5. Click on the Edit button.
6. Click on the Save button. The batch will be marked as awaiting pre-processing.
7. Wait until the batch is processed by the Process Transaction job (usually one to two minutes).
ERA Error - Description - Cannot remove more money than paid by debtor
If you have the ERA Error-Error Description: Cannot remove more money than paid by the debtor, please follow the steps below to resolve. To remove this error, you will need to remove the lines that have been posted that are moving money to ...
ERA Processing Error - Invalid
Please post the batches with errors the same as you would normally. It appears that while processing ERAs our system put the batch in an error status however nothing is wrong with the ERA. We apologize for the confusion. Once you process and save ...
User Guide - Billing Manager - ERA Posting
ERA Details ERA Lookup Practice managers and administrators can access ERAs' functionality from the main menu of Batch under Payment Application. To Access ERA Lookup On the Accounting menu, click Payment Application as shown in the ...
Remove Posting Error
Part 1: How to find the posting error description 1. From the claim transaction detail screen click on the Transaction that is bold with Posting Errors. 2. Click the "Go To Payment" button in the top right corner. 3. Read the "Error Description" ...
Unprocessed ERA - Reprocessing
If the following steps do not update the ERA into Posted pending review, you will need to post the ERA manually. 1. From the Billing Tab 2. Click on EDI Payments 3. Select Unprocessed ERA's from the dropdown menu 4. Click the View button 5. Go to the ...