EDI Rejection - provide more info

EDI Rejection - provide more info

Please provide more details regarding your EDI rejection inquiry. Please provide patient account number examples along with the exact rejection message so that we can research this for you.
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    • EDI Portal Rejection Info Center

      From the Billing Tab Go To the EDI Portal Click on Manage Claims Click on Work Rejected Claims Then select the blue link "Rejection Info Center" This will pop open a large PDF that you can search and see how to fix and address specific rejections.
    • Viewing EDI Rejection Message

      How to view an EDI Rejection: From the Today screen in PA Billing Double-click on the bucket "EDI Rejections" -- a list will appear on the right of the screen Double-click on a patient in the list, this will load the claim into the "Claims General, ...
    • Update EDI Rejection Status

      If a claim does not belong in EDI rejections you can manually update the status following these steps: From the Today screen, double click the EDI rejection bucket From the list on the right, double click the patient and DOS you want to update From ...
    • EDI Rejection: Element LIN02

      We have been notified that our clearinghouse partner has resolved this rejections "A data element with 'Mandatory' status is missing. Element LIN02 (Product/Service ID Qualifier) is missing" and is now allowing submission of Group taxonomy codes. ...
    • EDI Rejection: CONTACT PAYER

      This rejection is coming from the payer. Please contact the payer directly to find out why they are rejecting the claim.