When you release a claim, the ProviderSuite Claim Manager processes that claim to get it ready for transmission to the payer.
During Claim Manager processing and before sending to the clearinghouse, the claim is "scrubbed" by the ProviderSuite system to check for the following common errors:
To address a Claim Scrubbing Error, select a claim and review the Claim Scrubbing Error message in the yellow message box in the upper-right corner of the Claim-General tab.
For example, this claim failed claim scrubbing because it was marked as a corrected claim, but it did not have an Original Reference Number listed on the Claim-Final tab.
Based on the particular error, update the claim data accordingly, and re-release the claim.
For the example claim, you could either add an Original Reference Number and re-release or, if it is not a corrected claim, you could remove the corrected claim flag from the claim and re-release.