Assistance/Re-setting Password for Change Healthcare Patient Payment Portal
Please see below for the contact information for initial password reset with the vendor, Change Healthcare regarding your Admin Portal for the Change Healthcare SmartPay service. PBPS Support’s direct callback no. – (877)-334-8608. Once the password is set to temporary, the user is capable of resetting the password to new from their end.
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SmartPay eCashiering Payment Posting
You should receive an email notification daily with a breakdown of any SmartPay patient payments. The payments automatically post into the patient's unapplied bucket. Example email notification: To post the daily list of payments, open a new ...
SmartPay Payment Plans
When a Smartpay customer has set up a payment plan in the eCashiering system, it will appear as a recurring payment. If you would like the payment plan details and balance to appear on the patient's statements, run the custom report "Payment Plans ...
Enter Patient Co-pay Payment
Here are the steps for adding a patient copay after you have finished the claim. From the Billing Screen with Practice Management in the upper left corner -Click on Payments > Patient Payments -A small box will pop up, click New and now you can enter ...
Posting Patient Payments in the Payment Application
From the Billing Manager Today screen, click Payments > Payment Application > Batch > New: Enter the Total Amount of the patient payment- for example, $50 ck#12345 Select Patient- Example Wookie Miller Select the DOS that you want to post to Click ...
Change Charge Master Fees
To Change a fee charge follow these steps (Note: You must be an "Account Manager" user in ProviderSuite to perform this task. If you do not have access to the Settings tab in ProviderSuite, please forward these instructions to another user with ...