From the Claim Transaction Detail Screen for the patient claim

 

1. Click on the blue adjustment line

2. In the box that opens at the bottom of the page remove any dollar amount and leave the amount box blank

3. You can enter remarks as a reminder of this transactions reason

4. Click the Add to Preview button and see if the balance is correct

5. Click the Save/ Commit Preview once you agree with the balance

6. Click the Refresh Data and give the system a few minutes to post and update.